I didn't love it. The promises it made just didn't come to fruition for me.
Things I liked:
- It was an all in one. I didn't have to shampoo and condition separately.
- My hair was initially shinier and fuller.
- The leave-in conditioner was wonderful. My hair was incredibly soft after one use and definitely made the cost of the starter kit worth it.
Things I didn't like:
- My hair was a oilier than I am used to.
- I had to use a LOT of product. The instructions said 8 pumps or more for long hair and I usually ended up using more. The instructions made a point to say that you can't use too much product, which felt like a self serving instruction. It felt like they were saying "use as much as humanly possible so you can buy MORE!!!" which didn't sit too well with me.
- After a few uses, I didn't notice a difference in my hair. I expected softer, fuller hair, but although my hair was softer, it was flat.
- Ordering the product online or over the phone meant being forced into an automatic shipment plan. Because I wasn't interested in having additional products shipped to me automatically every month, I called as soon as I received my package to cancel the automatic shipments. I had to repeat to the person on the phone over and over again that I had absolutely no interest in the automatic shipments. They were hellbent on keeping me on file.
Between the intensive leave-in, the styling balm that I gave Steve, the wooden wide tooth comb that I still use daily, and the daily leave in conditioner, it was worth the initial trial. My biggest problems with the Wen Hair Care System were with the way the product was sold and how customer service is handled, not the product. I've heard that people with different hair types from me have had wonderful experiences with Wen, but I wouldn't buy it again.
On to the next product!